Privacy Notice

1. Information We Collect

The information we collect depends on how you contact us and which services you request. It may include:

• Personal identifiers: name, email address, phone number, mailing address
• Traveler and service information: dates of birth, passport or identification details, itineraries, destination interests, loyalty information and other details reasonably required for a confirmed request
• Preferences and sensitive information you choose to provide: dietary, health, mobility or accessibility information needed to coordinate travel, events or other requested services
• Payment and transaction information: invoice, payment-status and transaction records. Payment handling depends on the method and provider used; full payment-card details are not collected through or stored in the website contact form
• Communications: emails, messages, and feedback you send us
• Limited technical data: information normally recorded by the hosting provider and a temporary one-way hash of the IP address used solely to limit automated form submissions

How We Receive Information

We may receive information directly from you through our website, email, telephone, messaging services or social-media communications; from a person authorized to act for you; and from travel, hospitality, event, document or other providers involved in a request. If you provide information about another traveler, guest, family member, employee or other person, you confirm that you are authorized to provide it and to instruct us to use and disclose it as reasonably necessary for the requested service.

Please do not place passport numbers, full payment-card details, medical records or other highly sensitive information in the general website contact form. When such information is necessary for a confirmed service, Fairy Service or the appropriate provider will identify the suitable method for supplying it.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and personalize our concierge services
• To communicate with you regarding bookings, inquiries, and service updates
• To obtain quotations, make or manage requested arrangements, and communicate necessary information to appropriate providers
• To process payments and fulfill contractual obligations
• To send you newsletters, travel inspiration, and exclusive offers (with your consent)
• To secure the website, prevent spam, phishing, and automated misuse
• To support research, drafting, translation, organization and service administration through business-productivity or AI-assisted tools, with human review appropriate to the task
• To comply with legal obligations and protect our rights

Fairy Service may use business-productivity or AI-assisted tools to support research, drafting, translation, organization and service administration. If such tools are used, we seek to limit the information shared to what is reasonably necessary for the task, apply the available account and privacy controls, and review the resulting work with human oversight appropriate to the service. Fairy Service does not currently use the website to make decisions about clients based solely on automated processing or to conduct AI-based behavioral profiling.

3. Data Sharing & Third Parties

We respect your privacy. We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising. We may disclose information reasonably necessary for a request to:

• Travel, hospitality and event providers: including hotels, airlines, villa operators, transportation companies, venues and experience providers
• Document and relocation professionals: including translators, commissioned notaries, apostille providers, attorneys and other qualified professionals when requested or required
• Technology, communications, productivity, AI-assisted and payment providers: where used to operate the business, support human-reviewed administrative work, deliver communications or securely handle transactions
• Legal authorities: when required by law or to protect our rights
• Professional advisors: accountants, lawyers, insurers — under strict confidentiality

Independent providers may process information under their own privacy notices and legal obligations. We encourage you to review the applicable provider terms and privacy information before confirmation.

4. Data Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. The contact form uses server-side validation, an anti-forgery token, automated-submission checks, and rate limiting. Contact-form messages are delivered by email and are not stored in a website database. The temporary rate-limit record contains only a one-way IP hash and submission timestamps. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this notice and to meet applicable contractual, accounting, insurance, dispute-resolution and legal obligations. Retention periods vary by record type and the services provided.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Data portability, where applicable

To exercise these rights, contact us at info@fairyservice.com.

7. Cookies & Tracking

Our website uses a strictly necessary, temporary session cookie to protect the contact form from automated misuse. It expires when the browsing session ends. We do not use advertising or behavioral-profiling cookies. You can control cookie settings through your browser preferences, although blocking the necessary session cookie may prevent the contact form from working.

If we later introduce website analytics, advertising, personalization, an AI chatbot or similar non-essential technologies, we will update this notice and implement any consent or opt-out mechanism required by applicable law before using them.

8. International Transfers

Because requests may involve travel, hospitality or professional providers in the United States, Italy and other destinations, information may be processed in countries whose privacy laws differ from those in your place of residence. We limit disclosures to information reasonably necessary for the request and use appropriate contractual or other safeguards where required by applicable law.

9. Changes to This Notice

We may update this Privacy Notice periodically, including before introducing a materially different use of personal information or new website analytics, marketing, automated-processing or artificial-intelligence functions. The updated version will be posted on our website with the revised date, and additional notice or consent will be provided where required by applicable law.

10. Children's Privacy

Our website is not directed to individuals under the age of 18. We may receive information about a minor from a parent, guardian or authorized adult when it is reasonably necessary to coordinate family travel, events or another requested service. A minor should not submit information directly through the website. If you believe a child has provided personal data without appropriate authorization, contact us at info@fairyservice.com.

11. Links to Third-Party Websites

Our website may contain links to external websites operated by Third-Party Providers or other partners. This Privacy Notice applies solely to information collected on our website. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy notices of any external sites you visit.

12. Additional Privacy Rights

Depending on your location, you may have additional rights under applicable privacy laws:

• Residents of California and other U.S. states: To the extent an applicable state privacy law grants you rights and applies to Fairy Service, those rights may include access, correction, deletion, portability, opt-out rights and freedom from unlawful discrimination. Fairy Service does not sell personal information or share it for cross-context behavioral advertising. To submit a request, email info@fairyservice.com.
• European Economic Area (GDPR): If you are located in the EEA, you have additional rights including the right to lodge a complaint with a supervisory authority and the right to object to processing based on legitimate interests.
• UK Residents: Similar rights apply under the UK GDPR and Data Protection Act 2018.

13. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, please contact:

Fairy Service, LLC
Email: info@fairyservice.com
Phone: +1 (407) 985-8753